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Hugo’s Naples vacation turned into all traveler’s worst nightmare: facing customer service with a language barrier. Multilingual support could’ve saved his day. For this year’s summer vacation, I took my family on a two-week trip to Italy. We were seven days in and everything was...

How startup incubators can support the government in reaching its missions through collaboration, co-creation and democratizing entrepreneurship In 2010, H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, set the country’s ambitious goals in his Vision 2021. Vision 2021 aims...

NDC (New Distribution Capability) became, since its start in 2012, a necessity for airline distribution. Although the NDC concept is nowadays broadly understood, acknowledged, and mainly used as a very efficient distribution API for ancillaries, it didn’t change airline distribution as much as it should...