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Putting passengers first no longer means sacrificing other business goals. Rely on an integrated planning approach that delivers happy passengers while keeping operations smooth and costs low. Any great company will recognize that ultimately, it’s in the customer experience business. It’s no different in the...

The Fourth Industrial Revolution can be described as a range of new technologies that are fusing the physical, digital and biological worlds, and impacting all disciplines, economies and industries. Klaus Schwab has associated it with the "second machine age"[1] in terms of the effects of digitization and AI on the economy, but added a broader role...

Developing a Best-In-Class Fare Marketing Platform While digital innovation isn’t easy, not innovating can be just as bad for business. Deploying a powerful Fare Marketing Platform can vastly enhance an airline’s digital presence, allow it to promote real-time fares anywhere on the web, improve direct channel performance, access more data,...

Where international travel was once the privilege of an elite wealthy few, it is now accessible to all, expanding at an impressive speed. International arrivals increased by six percent in 2018, hitting the 1.4 billion mark, according to the United Nations World Tourism Organization. It’s both an impressive and alarming figure...

It was on my last long-haul flight back home: premium economy cabin – half empty. And I thought: “Why didn’t they offer those empty seats to passengers in economy for some additional comfort in the next 10+ hours?! Can’t they do it now?”  70% of airline...