An astonishing $123 billion in state support has been committed from governments to airlines in the past couple of months. In Europe alone, the two Spanish airlines Vueling and Iberia will receive €1 billion from government-backed loans, Lufthansa has secured €9 billion on financial support from the German government...
Author: Rob Fagnani, VP of Business Development, Formation The travel industry has long been considered a leader in sophisticated customer loyalty programs. But with COVID-19 upending operations and volume dropping significantly, air carriers and other travel-based companies might be wondering how to tap into the immense...
For the aviation industry these are, without question, unprecedented times that require novel thinking. However, it is our firm belief that while COVID-19 has forever changed the world, it has not changed the simple fact that people need airlines and airlines need people. The question...
How can airlines use their E-Commerce websites to generate revenue? This question has been at the top of the list of stakeholders from aviation, F&B, Travel Retail as well as brands, airlines and airports for some time now – and not just since the Corona...
By Stanislava Yordanova Part I Airline Shopping and Distribution Recently, I’ve been reading a lot about airline recovery, we all have. Two articles caught my attention, highlighting the importance of airline digital sales for generating revenue post-COVID-19: In this interview, industry analyst Henry Harteveldt shares that leisure travel...
SharePoint is often the first solution that comes to mind when companies are looking for ways to manage their documentation. And rightfully so, considering that SharePoint really isn’t a single product but a highly versatile platform that allows you to build all sorts of things...
Author: Solomon Wong, President and CEO, InterVISTAS Consulting Group If we were to reimagine designing an airport from the start, but without documents such as the IATA Airport Development Reference Manual, FAA Airports Design and Engineering Standards and ICAO Aerodrome Design Manual, what would that structure...
Author: Rob Fagnani, VP of Business Development, Formation While COVID-19 still looms large in the minds of the traveling public, there’s no doubt that some recovery is happening in fits and starts. Earlier this month, S&P Global published a new report predicting global air traffic to...
Montenegro Airlines recently employed Lia as their customer care and sales agent on the Montenegro Airlines website for 24/7 customer service and process automation with the use of Artificial Intelligence (AI). CodeGen’s AI chatbot enables immediate responses to day-to-day queries, reducing call volumes and freeing...
Currently, many airlines are focused on restructuring during this period of 2020. A number are also taking the time to strategically reprioritise key projects and work more closely with technology partners. Airline Retailing, the latest development in airline sales and distribution, is one of the...