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Expedia Partner Solutions and Points carried out a benchmarking survey to assess the state of customer loyalty in the travel industry across multiple geographies and stakeholder groups. Taken very broadly, the news from the survey is overwhelmingly positive. All signs seem to be pointing north for...

Building, personalising and sending millions of notifications each year to keep your passengers informed throughout their journey is a complex and resource-heavy task. Unless, of course, you have access to a sophisticated, automated passenger communications platform. Over the last 19 years, passenger communications-specialist, 15below, has seen several...