The travel industry needs to respond to the shifting demands of its customers, from discovery to check-in. This new generation of travelers requires convenient and mobile-first technology. Preferred features in this tech setup include alternative payment methods that fit the lifestyles of today’s travelers. Offering a pay-over-time option,...
Today’s patchwork of travel reservations made in various legs covered by independent transport services from home to the destination and back cannot ensure the best overall price for the journey, an optimum route, an efficient use of time, adequate capacity, or environmental sustainability. Consumers spend hours on search, comparing between...
Immediate. Personal. Conversational. Mobile messaging has long been the preferred way for people to connect with friends and family. Now it’s transforming communications between travel businesses and their consumers too. Say hello to the age of conversation https://youtu.be/Nz-88I0eP7A Messaging is growing, and it’s helping travel...
Travel & Tourism is probably the most vibrant and exciting global industry of all. Taking in all its constituent parts, the latest estimates from the World Tourism Organisation suggest it employs directly or indirectly an extraordinary one out of every 10 people on the planet. Employing workers across airlines, cruise...
SITA’s 2019 Baggage IT Insights report shows that airline industry initiatives to improve baggage tracking have yielded positive results, thanks to the combination of initiatives to comply with IATA’s baggage tracking Resolution 753 and adoption of new technologies including RFID tags and scanners. “We analysed about 10 million bag records...
High capacity, high speed 5G connections are launching around the world, enabling a host of new services at the world’s airports, and even on aircraft. There are countless applications for 5G networks which range from improving passenger experience to better air traffic management and more efficient airport...
Before retiring from his role as CEO of the GTMC, Adrian Parkes, who has held leadership positions in the travel space including at bmi (British Midland Airways), Etihad, and TMC Portman, spoke to us to discuss the big technology trends developing in travel and how they relate particularly to...