We are in this together!
An astonishing $123 billion in state support has been committed from governments to airlines in the past couple of months. In Europe alone,...
Top 5 keys to keeping travel customers loyal during the rebound
Author: Rob Fagnani, VP of Business Development, Formation The travel industry has long been considered a leader in sophisticated customer loyalty programs. But with...
What will the future of travel look like?
For the aviation industry these are, without question, unprecedented times that require novel thinking. However, it is our firm belief that while COVID-19...
Solving major challenges confronting airlines and travel retail by implementing an Omnichannel business model
How can airlines use their E-Commerce websites to generate revenue? This question has been at the top of the list of stakeholders from...
Strategies to Recharge Airline eCommerce
By Stanislava Yordanova Part I Airline Shopping and Distribution Recently, I’ve been reading a lot about airline recovery, we all have. Two articles caught my...
Why SharePoint can’t solve your Challenges for Managing Operational Documentation
SharePoint is often the first solution that comes to mind when companies are looking for ways to manage their documentation. And rightfully so,...
Beyond the Envelope – Re-imagining the Airport for Uncertain Times
Author: Solomon Wong, President and CEO, InterVISTAS Consulting Group If we were to reimagine designing an airport from the start, but without documents such...
5 reasons low fares alone won’t win back travelers
Author: Rob Fagnani, VP of Business Development, Formation While COVID-19 still looms large in the minds of the traveling public, there’s no doubt that...
AI Chatbot Lia Accelerates Enquiry Handling and enhances Customer Service for Montenegro Airlines During Unprecedented Times
Montenegro Airlines recently employed Lia as their customer care and sales agent on the Montenegro Airlines website for 24/7 customer service and process...