Conversational commerce and the aviation industry: it’s time to say hello
Immediate. Personal. Conversational. Mobile messaging has long been the preferred way for people to connect with friends and family. Now it’s transforming...
The integrated future of ground operations
Putting passengers first no longer means sacrificing other business goals. Rely on an integrated planning approach that delivers happy passengers while keeping operations...
Realtime Customer 360 in Travel and hospitality
The Fourth Industrial Revolution can be described as a range of new technologies that are fusing the physical, digital and biological worlds, and impacting all disciplines, economies...
Why Airlines Should Embrace Chatbots To Improve Customer Experience [Infographic]
Every day billions of people turn to chat platforms to stay in touch with their family and friends. Now they are also connecting with thousands...
How airlines can increase hotel ancillary performance
Airline websites these days aren’t just about selling flights. In fact, modern airline websites provide a 360 travel experience with a goal of selling multiple...
Products. Not Projects.
Developing a Best-In-Class Fare Marketing Platform While digital innovation isn’t easy, not innovating can be just as bad for business. Deploying a powerful Fare Marketing...
Nice Nebeneinnahmen: Merchandising Tips From The IdeaWorks and CarTrawler Ancillary Report
IdeaWorks and CarTrawler have published their most recent Top 10 Airline Ancillary Revenue Rankings which includes a look at how much ancillary push is too much,...
New revenue streams for Airlines: how 3rd Party Ancillaries and Destination Content are gaining ground
Growing your booking value in the airline industry involves increasing the revenue coming from ancillaries. Airlines have been exploring different ways to do this. Fly...
DEFINING THE FUTURE OF TRAVEL AT SKIFT GLOBAL FORUM
Where international travel was once the privilege of an elite wealthy few, it is now accessible to all, expanding at an impressive speed. International arrivals increased...
5 Ways to Grow Airline Ancillary Revenue
It was on my last long-haul flight back home: premium economy cabin – half empty. And I thought: “Why didn’t they offer those...