Forging loyalty in the modern travel market
Find out what today's consumers expect from travel companies and what leads travellers to stay loyal to travel brands. Today's travellers are lavished with...
A Retail Strategy for the future. INterview with annelie nassen, evp global sales & marketing, sas
As technology continues to develop at a rapid pace, how can airlines design their retail strategy with future proofing in mind? It is important to optimize...
Transforming the passenger experience. An Interview with Joel Goldberg, CDO, Wizz Air
What are the biggest challenges in terms of integrating digital technology into the aviation industry? While I am new to the industry, the...
5 Ways Airlines Can Improve Their Customer Experience with MaaS Solutions
According to Forrester Research, on average, US airlines are leaving $1.4 billion in annual revenue untapped by not improving their customer experience1. A key reason for...
The dangers of traveling with bad customer support
Hugo’s Naples vacation turned into all traveler’s worst nightmare: facing customer service with a language barrier. Multilingual support could’ve saved his day. For...
3 ways your customers are transforming travel payments
Why travelers expect new ways to pay Admit it, you’ve never really loved paying for travel. If you’ve bought a flight or rented a hotel...
Data driven solutions to enhance travel experiences from start to finish
Big Data and Artificial Intelligence (AI) have been buzz words in the travel industry for some time. Big data helps forecast and predict...
Aligning with the UAE Vision 2021
How startup incubators can support the government in reaching its missions through collaboration, co-creation and democratizing entrepreneurship In 2010, H.H. Sheikh Mohammed bin Rashid Al...
From Vision to transition
NDC (New Distribution Capability) became, since its start in 2012, a necessity for airline distribution. Although the NDC concept is nowadays broadly understood,...