Conversational commerce and the aviation industry: it’s time to say hello
Immediate. Personal. Conversational. Mobile messaging has long been the preferred way for people to connect with friends and family. Now it’s transforming...
5 Ways Airlines Can Improve Their Customer Experience with MaaS Solutions
According to Forrester Research, on average, US airlines are leaving $1.4 billion in annual revenue untapped by not improving their customer experience1. A key reason for...
The dangers of traveling with bad customer support
Hugo’s Naples vacation turned into all traveler’s worst nightmare: facing customer service with a language barrier. Multilingual support could’ve saved his day. For...
3 ways your customers are transforming travel payments
Why travelers expect new ways to pay Admit it, you’ve never really loved paying for travel. If you’ve bought a flight or rented a hotel...
Data driven solutions to enhance travel experiences from start to finish
Big Data and Artificial Intelligence (AI) have been buzz words in the travel industry for some time. Big data helps forecast and predict...
Aligning with the UAE Vision 2021
How startup incubators can support the government in reaching its missions through collaboration, co-creation and democratizing entrepreneurship In 2010, H.H. Sheikh Mohammed bin Rashid Al...
From Vision to transition
NDC (New Distribution Capability) became, since its start in 2012, a necessity for airline distribution. Although the NDC concept is nowadays broadly understood,...
Combating Buy Down through Airline Dynamic Pricing
A common rule of thumb in airline revenue management is that travelers tend to buy the lowest fare class available. At any...
How Virtual Interlining can benefit airlines
Technology is changing how the world travels. Here’s how Virtual Interlining solutions can help airlines adapt and grow In an age of rapid technological...
Why event visibility is make-or-break for airline demand forecasting + key events in September
No airline revenue analyst needs to be told events are major catalysts for demand. Almost every revenue analyst knows that sinking feeling when...