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Facebook Research “Forging loyalty in the modern travel market”
Find out what today’s consumers expect from travel companies and what lead...
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Your travel business will take off with a pay-over-time option
The travel industry needs to respond to the shifting demands of its customers, f...
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Why event visibility is make-or-break for airline demand forecasting + key events in September
No airline revenue analyst needs to be told events are major catalysts for deman...
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Why Airlines Should Embrace Chatbots To Improve Customer Experience [Infographic]
Every day billions of people turn to chat platforms to stay in touch with their ...
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Virgin Atlantic’s VP of Loyalty, Donna Orman, On Fostering Relationships and Strengthening the Brand
Written by Marisa Garcia – Flightchic.com As Virgin Atlantic moves to...
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TTG Diversity & Inclusion in Travel conference
Travel & Tourism is probably the most vibrant and exciting global industry o...
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Transforming the passenger experience. An Interview with Joel Goldberg, CDO, Wizz Air
What are the biggest challenges in terms of integrating digital technology into ...
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The State of Airline Digitization: Expectations Meet Reality
Pressure To Transform It’s easier to have confidence in your business strategy...
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The Spotification of Transport: Seamless MaaS and the Future of Getting There
Today’s patchwork of travel reservations made in various legs covered by indep...
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The Next Generation of Ancillary Revenue
Author: Marko Javornik, VP/GM Mobility & Travel, Comtrade Digital Services O...
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The Less Sexy Side Of Big Data May Prove The Most Profitable
Written by Marisa Garcia – Flightchic.com Airline operations produce massi...
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The integrated future of ground operations
Putting passengers first no longer means sacrificing other business goals. Rely ...
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The dangers of traveling with bad customer support
Hugo’s Naples vacation turned into all traveler’s worst nightmare: facing cu...
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Technology Can’t Save Your Business, But Your Business Will Fail Without It, Wizz Air CEO Says
Written by Marisa Garcia – Flightchic.com Wizz Air CEO József Várad...
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SAS Daniel Engberg Head of AI and IT Strategies On Getting New Technologies To Work For Organizational Change
Written by Marisa Garcia – Flightchic.com We spoke with Daniel Engberg, He...
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Realtime Customer 360 in Travel and hospitality
The Fourth Industrial Revolution can be described as a range of new technol...
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Products. Not Projects.
Developing a Best-In-Class Fare Marketing Platform While digital innovation isn�...
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Plain vanilla programmatic marketing strategies do not cut it anymore
I am sure you have been there. When someone knows a topic really well you will g...
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Nice Nebeneinnahmen: Merchandising Tips From The IdeaWorks and CarTrawler Ancillary Report
IdeaWorks and CarTrawler have published their most recent Top 10 Airline Ancilla...
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New revenue streams for Airlines: how 3rd Party Ancillaries and Destination Content are gaining ground
Growing your booking value in the airline industry involves increasing the reven...
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NDC Grows, But There Are Big Hurdles To Overcome
Written by Marisa Garcia – Flightchic.com IATA’s New Distrib...
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Mobile Retail Offers Fresh Approach to Tired In-Flight Sales
Written by Marisa Garcia – Flightchic.com Mobile e-comm...
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Mistake or Marketing? Airlines Cash-In On Errors
Mistakes happen—that’s why they put erasers on pencils—or so the conventio...
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Keynote Interview: Alexandre de Juniac, CEO, IATA
Alexandre de Juniac the CEO of IATA joined us at the World Aviation Festival in ...
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JetBlue’s President and COO Gets Candid On Innovation, Brand Identity, Long-Haul, and Putting People First
Written by Marisa Garcia – Flightchic.com The first thing you ...
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Interview with Johanna Jäkälä, CMO, Finnair
It is cheaper to retain your customers, than to attract new one’s – we a...
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In-Flight Entertainment Advances With Adoption Of New Technology
Written by Marisa Garcia – Flightchic.com In-flight entertainment (IFE) is...
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IBM’s Dee Waddell on finding the value proposition in emerging technologies
Written by Marisa Garcia – Flightchic.com Dee Waddell, General Manage...
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How Virtual Interlining can benefit airlines
Technology is changing how the world travels. Here’s how Virtual Interlining s...
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How Airports and Airlines Are Using Data, AI, Digital Models and Mobile Platforms to Manage IROPs
Written by Marisa Garcia – Flightchic.com When the complexities of operati...
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How airlines can increase hotel ancillary performance
Airline websites these days aren’t just about selling flights. In fact, modern...
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Hong Kong Airlines’ Dennis Owen, On Finding the ROI in Social Media
Written by Marisa Garcia – Flightchic.com In some of the more creative ...
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GTMC’s Adrian Parkes Talks Technology in the Corporate Travel Management Space
Before retiring from his role as CEO of the GTMC, Adrian Parkes, who has held le...
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From Vision to transition
NDC (New Distribution Capability) became, since its start in 2012, a necessity f...
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Elena Avila, Head of Airlines for Amadeus in the Americas, on innovation and progress on NDC
Written by Marisa Garcia – Flightchic.com We spoke with Elena Avila, Head ...
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Digital Wallets Improve Loyalty Programs
Written by Marisa Garcia – Flightchic.com Airline loyalty prog...
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DEFINING THE FUTURE OF TRAVEL AT SKIFT GLOBAL FORUM
Where international travel was once the privilege of an elite wealthy few, it is...
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Data driven solutions to enhance travel experiences from start to finish
Big Data and Artificial Intelligence (AI) have been buzz words in the travel ind...
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Conversational commerce and the aviation industry: it’s time to say hello
Immediate. Personal. Conversational. Mobile messaging has long been the preferre...
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Combating Buy Down through Airline Dynamic Pricing
A common rule of thumb in airline revenue management is that travelers tend to b...
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Biometric ID Gets Big Boost From WTTC and CBP Partnership
Written by Marisa Garcia – Flightchic.com As discussed in-depth during the...
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Better Baggage Tracking Systems Yield Positive Results, SITA Reports
SITA’s 2019 Baggage IT Insights report shows that airline industry initiatives...
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Aviation Festival London 2018 round-up, by Boxever
Lessons from the conference floor: Aviation Festival London round-up Dave O’Fl...
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Aligning with the UAE Vision 2021
How startup incubators can support the government in reaching its missions throu...
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Airlines and Airports Work to Get Past the Hype and Down to the Business of Blockchain
Written by Marisa Garcia – Flightchic.com It’s too easy to d...
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Airlines And Airports Expected To Increase Cybersecurity Spend With Focus On Detection And Prevention
Written by Marisa Garcia – Flightchic.com SITA’s new ‘Cybersecurity Sp...
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Airline IT Budgets Set to Rise As Airlines Focus On the Connected Traveler
Written by Marisa Garcia – Flightchic.com Airline IT Budgets were ...
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A Retail Strategy for the future. INterview with annelie nassen, evp global sales & marketing, sas
As technology continues to develop at a rapid pace, how can airlines design thei...
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5G Takes Off At World’s Airports And In The Skies
High capacity, high speed 5G connections are launching around the world, enablin...
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5 Ways to Grow Airline Ancillary Revenue
It was on my last long-haul flight back home: premium economy cabin – half emp...
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5 Ways Airlines Can Improve Their Customer Experience with MaaS Solutions
According to Forrester Research, on average, US airlines are leaving $1.4 billio...
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3 ways your customers are transforming travel payments
Why travelers expect new ways to pay Admit it, you’ve never really loved payin...
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LATEST BLOG POSTS

Facebook Research “Forging loyalty in the modern travel market”

Find out what today's consumers expect from travel companies and what leads travellers to stay loyal to travel brands. Today's travellers are lavished with...

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Keynote Interview: Alexandre de Juniac, CEO, IATA

Alexandre de Juniac the CEO of IATA joined us at the World Aviation Festival in 2019 and sat down with Anna Edwards to...

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The State of Airline Digitization: Expectations Meet Reality

Pressure To Transform It’s easier to have confidence in your business strategy when your team has deep industry experience. But how can you ensure...

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A Retail Strategy for the future. INterview with annelie nassen, evp global sales & marketing, sas

As technology continues to develop at a rapid pace, how can airlines design their retail strategy with future proofing in mind? It is important to optimize...

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Transforming the passenger experience. An Interview with Joel Goldberg, CDO, Wizz Air

What are the biggest challenges in terms of integrating digital technology into the aviation industry? While I am new to the industry, the...

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5 Ways Airlines Can Improve Their Customer Experience with MaaS Solutions

According to Forrester Research, on average, US airlines are leaving $1.4 billion in annual revenue untapped by not improving their customer experience1. A key reason for...

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The dangers of traveling with bad customer support

Hugo’s Naples vacation turned into all traveler’s worst nightmare: facing customer service with a language barrier. Multilingual support could’ve saved his day. For...

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3 ways your customers are transforming travel payments

Why travelers expect new ways to pay Admit it, you’ve never really loved paying for travel. If you’ve bought a flight or rented a hotel...

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Data driven solutions to enhance travel experiences from start to finish

Big Data and Artificial Intelligence (AI) have been buzz words in the travel industry for some time. Big data helps forecast and predict...

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