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Delta’s Ed Bastian At CES: What Air Travel Will Look Like 2020-2025
by David Kaplan JANUARY 8, 2020 This article originally appe...
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Your travel business will take off with a pay-over-time option
The travel industry needs to respond to the shifting demands of its cu...
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Why event visibility is make-or-break for airline demand forecasting + key events in September
No airline revenue analyst needs to be told events are major catalysts...
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Why Airlines Should Embrace Chatbots To Improve Customer Experience [Infographic]
Every day billions of people turn to chat platforms to stay in touch w...
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What Are Airlines’ Digital Retailing Challenges In 2020?
by David Kaplan JANUARY 8, 2020 This article originally appe...
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Virgin Atlantic’s VP of Loyalty, Donna Orman, On Fostering Relationships and Strengthening the Brand
Written by Marisa Garcia – Flightchic.com As Virgin Atlanti...
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TTG Diversity & Inclusion in Travel conference
Travel & Tourism is probably the most vibrant and exciting global ...
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Transforming the passenger experience. An Interview with Joel Goldberg, CDO, Wizz Air
What are the biggest challenges in terms of integrating digital techno...
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Thinking of building your own passenger communications platform? Here’s what you need to consider
Building, personalising and sending millions of notifications each yea...
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The State of Airline Digitization: Expectations Meet Reality
Pressure To Transform It’s easier to have confidence in your busines...
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The Spotification of Transport: Seamless MaaS and the Future of Getting There
Today’s patchwork of travel reservations made in various legs covere...
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The Next Generation of Ancillary Revenue
Author: Marko Javornik, VP/GM Mobility & Travel, Comtrade Digital ...
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The Less Sexy Side Of Big Data May Prove The Most Profitable
Written by Marisa Garcia – Flightchic.com Airline operations pro...
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The integrated future of ground operations
Putting passengers first no longer means sacrificing other business go...
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The Good And Bad Of Airline Loyalty/Rewards Changes
by David Kaplan JANUARY 13, 2020 This article originally appeared on K...
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The Definitive Guide to Customer Service in the Era of Messaging & Automation for the Airline Industry
By Conversocial It was in 2008 that British Airways became one of the ...
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The dangers of traveling with bad customer support
Hugo’s Naples vacation turned into all traveler’s worst nightmare:...
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The Airline Digital Index (ADiX), Benchmarking the digital performance and maturity of airlines
Lufthansa Innovation Hub research Digital transformation is argu...
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Technology Can’t Save Your Business, But Your Business Will Fail Without It, Wizz Air CEO Says
Written by Marisa Garcia – Flightchic.com Wizz Air CEO Józ...
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SAS Daniel Engberg Head of AI and IT Strategies On Getting New Technologies To Work For Organizational Change
Written by Marisa Garcia – Flightchic.com We spoke with Daniel E...
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Rethinking Loyalty – Practical Tips for Innovation
Expedia Partner Solutions and Points carried out a benchmarking survey...
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Realtime Customer 360 in Travel and hospitality
The Fourth Industrial Revolution can be described as a range of n...
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Products. Not Projects.
Developing a Best-In-Class Fare Marketing Platform While digital innov...
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Plain vanilla programmatic marketing strategies do not cut it anymore
I am sure you have been there. When someone knows a topic really well ...
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Nice Nebeneinnahmen: Merchandising Tips From The IdeaWorks and CarTrawler Ancillary Report
IdeaWorks and CarTrawler have published their most recent Top 10 Airli...
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New revenue streams for Airlines: how 3rd Party Ancillaries and Destination Content are gaining ground
Growing your booking value in the airline industry involves increasing...
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NDC Grows, But There Are Big Hurdles To Overcome
Written by Marisa Garcia – Flightchic.com IATA’s N...
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Mobile Retail Offers Fresh Approach to Tired In-Flight Sales
Written by Marisa Garcia – Flightchic.com Mob...
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Mistake or Marketing? Airlines Cash-In On Errors
Mistakes happen—that’s why they put erasers on pencils—or so the...
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Keynote Interview: Felix Antelo, CEO, Viva Air
Felix Antelo, President and CEO of Viva Air joined us at the World Avi...
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Keynote Interview: Alexandre de Juniac, CEO, IATA
Alexandre de Juniac the CEO of IATA joined us at the World Aviation Fe...
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JetBlue’s President and COO Gets Candid On Innovation, Brand Identity, Long-Haul, and Putting People First
Written by Marisa Garcia – Flightchic.com The first ...
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Investing in Your Travel Customers’ Shopping and Booking Experience
By Doug Gaccione, Executive Vice President Global Growth at Switchfly ...
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Interview with Johanna Jäkälä, CMO, Finnair
It is cheaper to retain your customers, than to attract new one’s &#...
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In-Flight Entertainment Advances With Adoption Of New Technology
Written by Marisa Garcia – Flightchic.com In-flight entertainmen...
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IBM’s Dee Waddell on finding the value proposition in emerging technologies
Written by Marisa Garcia – Flightchic.com Dee Waddell, Gene...
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How Virtual Interlining can benefit airlines
Technology is changing how the world travels. Here’s how Virtual Int...
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How Airports and Airlines Are Using Data, AI, Digital Models and Mobile Platforms to Manage IROPs
Written by Marisa Garcia – Flightchic.com When the complexities ...
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How airlines can increase hotel ancillary performance
Airline websites these days aren’t just about selling flights. In fa...
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Hong Kong Airlines’ Dennis Owen, On Finding the ROI in Social Media
Written by Marisa Garcia – Flightchic.com In some of the more...
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GTMC’s Adrian Parkes Talks Technology in the Corporate Travel Management Space
Before retiring from his role as CEO of the GTMC, Adrian Parkes, who h...
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From Vision to transition
NDC (New Distribution Capability) became, since its start in 2012, a n...
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Facebook Research “Forging loyalty in the modern travel market”
Find out what today’s consumers expect from travel companies and...
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Elena Avila, Head of Airlines for Amadeus in the Americas, on innovation and progress on NDC
Written by Marisa Garcia – Flightchic.com We spoke with Elena Av...
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Digital Wallets Improve Loyalty Programs
Written by Marisa Garcia – Flightchic.com Airline lo...
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DEFINING THE FUTURE OF TRAVEL AT SKIFT GLOBAL FORUM
Where international travel was once the privilege of an elite wealthy ...
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Data driven solutions to enhance travel experiences from start to finish
Big Data and Artificial Intelligence (AI) have been buzz words in the ...
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Create Relevant Offers with the Power of Personalization
Airlines have access to a wealth of customer data, and now customers a...
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Conversational commerce and the aviation industry: it’s time to say hello
Immediate. Personal. Conversational. Mobile messaging has long been th...
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Combating Buy Down through Airline Dynamic Pricing
A common rule of thumb in airline revenue management is that travelers...
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Biometric ID Gets Big Boost From WTTC and CBP Partnership
Written by Marisa Garcia – Flightchic.com As discussed in-depth ...
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Better Baggage Tracking Systems Yield Positive Results, SITA Reports
SITA’s 2019 Baggage IT Insights report shows that airline industry i...
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Aviation Festival London 2018 round-up, by Boxever
Lessons from the conference floor: Aviation Festival London round-up D...
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Aligning with the UAE Vision 2021
How startup incubators can support the government in reaching its miss...
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Airport T.EX Panel: How can we best use partners and airlines to build a seamless experience for passengers
Heathrow, WestJet, IndiGo and Microsoft joined us at Airport T.EX in 2...
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Airlines and Airports Work to Get Past the Hype and Down to the Business of Blockchain
Written by Marisa Garcia – Flightchic.com It’s too...
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Airlines And Airports Expected To Increase Cybersecurity Spend With Focus On Detection And Prevention
Written by Marisa Garcia – Flightchic.com SITA’s new ‘Cybers...
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Airline IT Budgets Set to Rise As Airlines Focus On the Connected Traveler
Written by Marisa Garcia – Flightchic.com Airline IT Bud...
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A Retail Strategy for the future. INterview with annelie nassen, evp global sales & marketing, sas
As technology continues to develop at a rapid pace, how can airlines d...
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5G Takes Off At World’s Airports And In The Skies
High capacity, high speed 5G connections are launching around the worl...
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5 Ways to Grow Airline Ancillary Revenue
It was on my last long-haul flight back home: premium economy cabin �...
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5 Ways Airlines Can Improve Their Customer Experience with MaaS Solutions
According to Forrester Research, on average, US airlines are leaving $...
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3 ways your customers are transforming travel payments
Why travelers expect new ways to pay Admit it, you’ve never really l...
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2019 Airline Digital Retailing Survey – Latest Airline Industry Trends
Do you want to know the latest airline industry trends? Is generating ...
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LATEST BLOG POSTS

Delta’s Ed Bastian At CES: What Air Travel Will Look Like 2020-2025

by David Kaplan JANUARY 8, 2020 This article originally appeared on Kambr Media – check out this link and more for the latest news on the...

Share on:

The Airline Digital Index (ADiX), Benchmarking the digital performance and maturity of airlines

Lufthansa Innovation Hub research Digital transformation is arguably the greatest threat to well-established companies in a variety of industries. The airline sector is no exception....

Share on:

The Good And Bad Of Airline Loyalty/Rewards Changes

by David Kaplan JANUARY 13, 2020 This article originally appeared on Kambr Media – check out this link and more for the latest news...

Share on:

What Are Airlines’ Digital Retailing Challenges In 2020?

by David Kaplan JANUARY 8, 2020 This article originally appeared on Kambr Media – check out this link and more for the latest news on the...

Share on:

Airport T.EX Panel: How can we best use partners and airlines to build a seamless experience for passengers

Heathrow, WestJet, IndiGo and Microsoft joined us at Airport T.EX in 2019 as part of a panel to discuss where can airports and...

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Keynote Interview: Felix Antelo, CEO, Viva Air

Felix Antelo, President and CEO of Viva Air joined us at the World Aviation Festival in 2019 and sat down with John Strickland...

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Investing in Your Travel Customers’ Shopping and Booking Experience

By Doug Gaccione, Executive Vice President Global Growth at Switchfly Today’s travel climate is both complex and fragmented, with many airlines still relying on...

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The Definitive Guide to Customer Service in the Era of Messaging & Automation for the Airline Industry

By Conversocial It was in 2008 that British Airways became one of the very first airlines to introduce an iPhone app. Built primarily as...

Share on:

Rethinking Loyalty – Practical Tips for Innovation

Expedia Partner Solutions and Points carried out a benchmarking survey to assess the state of customer loyalty in the travel industry across multiple...

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